Tuesday, May 14, 2019
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Terms & Conditions

We would like to thank you for visiting www.europeannature.com.

By using our web site you agree to the terms set forth within.

You agree not to reproduce, copy, duplicate, resell, or sell information available on our sites for any commercial purposes.

All web site design, graphics, text, are the sole property of www.europeannature.com. Any use of materials on this web site without the prior written permission from www.europeannature.com is strictly prohibited.


Shipping Procedures

Orders are processed and shipped within 2 business days (weekends and holidays excluded). Our automated shipping software allows you to select the preferred shipping price and mode (air or surface) at checkout, based on the weight and size of your order. Therefore, you know the exact shipping cost before the ordering process is complete.

Delivery is subject to warehouse availability. Rarely, there is a further delay e.g. when we introduce a new product and the number of orders skyrocket. Shipping delays may occur if we receive more orders than stock. When an order for items normally stocked in our national warehouse has items on it that are out-of-stock, we will send out your order from our international warehouse or hold your entire order until the back-ordered merchandise arrives unless you request we ship ahead available items. Normal shipping charges apply if your out-of-stock item is shipped separately from the rest of the ordered products.

www.europeannature.com online ordering process require you to go through various web pages asking for personal and payment information, all of which need to be completed in full before the final order information can be submitted which provide ample reconsideration time. Therefore order cancelation is not accepted after submission has been made or payment has been processed. Payments have to be cleared before we ship. The shipping companies don't allow us to place special instructions for the delivery driver of the package.

Prices are subjected to changes according to international currency rates and price changes by manufacturers or suppliers without prior notice. Availability of products is subject to change without prior notice.

International Orders, Restricted Countries

www.europeannature.com ships products worldwide. Our web sites' automated shipping calculation feature gives you some options in your selection of shipping methods with matching shipping costs (surface, air or courier). When you use your credit card, the funds will be deducted in USD or EURO. Other currencies will be based on the exchange rate between your currency and ours at the time your order is processed. The process is similar to the situation when you travel and use your credit card in a foreign country.

It is the customers responsibility to know the legality of the products ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.

You are responsible for any duties or taxes that may apply. We do not collect any duties from you and do not know how much it will cost you. Check with your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. If www.europeannature.com is charged for YOUR taxes and duties on the shipment or incurs any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.

For a description of the package contents on the Customs form, we claim "Food product". Please do not ask us to claim a "gift" or other incorrect description.

If the package is seized by Customs for any reason and we do not receive the package back, we will not issue you a refund. If we do receive the package back after being seized, you are still responsible for the shipping charges plus a 15% restocking fee.

By placing an order with us, www.europeannature.com and you both agree to accept the selected shipping company as final arbiter in determining delivery status of your order.

We reserve the right to split your order into smaller packages once the limitations of the selected shipping option is reviewed. We reserve the right to decline an order for any reason.

Returns with Money Back Guarantee

We are dedicated to offering you first class service. If you have any problems with your order, for any reason, simply return the item(s) within 8 days of receipt (delivery received) for a full refund. Only unopened, factory sealed products are eligible for return and refund. It's a no hassle, no worries philosophy that helps to ensure 100% satisfaction when you shop with us.

If there is a demage related problem with your order we will send you replacement along with your next order.

Please take at least 3 pictures about the broken bottle(s) and send them to our customer service ASAP to info@europeannature.com

Please note: No return after 8 days !

Please contact our Customer Service Department within 8 days of the shipment date to receive authorization and return instructions. 

Please pack the items to be returned in a box with sufficient packaging to avoid damage. A copy of the postage receipt must be included within your return (or scanned and e-mailed to us). Returns must be sent by Registered Mail. If the return is the result of our error, the cost of the return shipping will be reimbursed on your credit card. If your return is not the result of our error, the shipping costs associated with your return will be your responsibility. Once your return has been received, we will issue a refund within 15 days.   

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