General terms and conditions of use
If you wish to become a customer or an active user of our webshop, please read our terms and conditions carefully and use our services only if you agree to all of your points and Binding.
This document is not filed, it will only be concluded in electronic form in English, and may not be researchable as a code of conduct.
If you have any questions regarding the operation, the ordering and the transportation process of the webshop, we are at your disposal!
This GTC can be accessed and downloaded from the following Web site:
It covers legal relations with http://www.europeannature.com and subdomains of this GTC.
1. Provider Data
The webshop is operated by Mirtill Szakaly hereafter referred to as “service provider”
Company Name: Mirtill Szakaly
Headquarters: 9700, Szombathely, Szent I. kir. u. 114
Complaint Handling Email Address: email@example.com
Transport partner, name of Partners: FedEx Courier Service
Orders are processed on weekdays: 8-16 hours
Average time for the delivery of orders, expressed in working day: 3-5 Business days
Webshop domain: www.europeannature.com
2. Range of products for purchase
Any questions not covered by this policy, and the interpretation of this code, are governed by Hungarian law, in particular the 2013 on the Civil Code of conduct. On certain aspects of the Act V (“PTK”) and electronic commerce Services, information Society Services 2001. Annual CVIII (Elker. TV.) Law and the detailed rules concerning the contracts between the consumer and the company 45/2014. (II. 26) Gov. Relevant provisions of the Regulation. The mandatory provisions of the relevant legislation govern the parties without specific clauses.
2018 of this Regulation. December 01. Until it is withdrawn. The service provider is entitled unilaterally to amend the rules. Changes will be made by the service provider on websites 11 (eleven) days before their entry into force. By using Web pages, users accept that all rules related to the use of Web pages are automatically valid.
User, if you enter the Webshop website or read its contents in any way, even if you are not a registered user, you will be bound by the terms and regulations. If the user does not agree to the terms, they may not be entitled to view the webshop’s content.
Service Provider reserves all rights to the Webshop website with respect to any details of its contents and the content of the website. It is forbidden to download, electronically store, process, or sell any content or any portion of the webstore without the written consent of the provider.
The products displayed can be ordered only online. We deliver the ordered products with courier.
Mirtill Szakaly (hereinafter Service) is committed to the marketing of products that protect not only the body, but also the environment. It offers long-term solutions in the form of professional products, whether it be nutrition, beauty care or clean home.
For products on our webshop, the service provider will include the names, detailed descriptions, and photos. Such information and images may differ from the reality of the product, due to differences and possible misrepresentations. It provides full information on the actions, its details and duration.
3. The products offered may be categorized as follows:
Our web page is mainly devoted to the sale of organic products and products can be grouped according to the following main categories:
-Reform of food
-Organic and natural detergents
-Xylitol, Eritrit, stevia
-Other household appliances
The prices displayed for the products include the VAT required by law (5%, 18%, 27%) but do not include the shipping fee. Shipping costs are calculated after the package is compiled. No extra packing costs!
4. Ordering Information
The purchase is only possible after registration. In the course of telephone administration, the service provider shall ensure that the consumer who has contact with him is not charged for the call. During telephone ordering, the purchaser will be informed about the data of the supplier and his right of withdrawal.
5. Processing of orders
The processing of orders is done on weekdays by 8-16 hours. You can place an order outside the hours indicated by the order processing, if it occurs after the working time expires, in which case it is processed on the following day.
The customer receives an automatic confirmation from the order to be sent.
Our customer service will always acknowledge the order by e-mail. The standard completion date shall be within 1-3 working days from the date of the acknowledgement. In the case of goods in stock, delivery takes place on the second working day after the order is made. In all other cases, the service provider will negotiates with the user by e-mail or phone. The images displayed on the data page of a product may differ from the real ones, in some cases they appear as illustrations. Our company is not responsible for any changes of technical information due to the supplier’s or non-prior unannounced reasons.
If you do not receive a confirmation message after submitting your order, we recommend that you check the spam folder in your mail system. If you have not received the confirmation, please contact us using the contact details provided.
6. Order Process
After registering, log in to the webshop and begin your purchase.
1. Click on the item you want to buy, and put it into the cart by clicking on it.
2. If you would like to place additional products in the basket, select “Continue shopping”. You can view your products at any time by clicking on the “Show Cart Contents” button. If you do not want to purchase additional products, check the number of items you want to buy. You can delete the contents of the basket by clicking the ‘ Delete product from basket ‘ button. If you want to change the quantity, type the number of pieces and select ‘ Update quantity in basket ‘. If you have a coupon code, you can enter the code to validate it.
3. Enter your personal data and fill in the fields marked with *. You can also check in this box to subscribe to A Loyalty member newsletter.
4. Once personal information has been provided, you will be required to fill in the delivery information. You can also choose whether to use the same address for shipping, which you would like to specify for billing or a new delivery address.
5. Followed by the selection of the payment method: Barion online, card payment or pre-reference.
6. You have the option to write a note and a special request to order.
7. Accept the terms and conditions by selecting the check-box after you have familiared with its content.
After an online basket has been paid, meaning that the transaction has been approved by two modes, the system redirects you to the europeannature.com website where you will get more information about the transaction status, whether it was successful or possibly Failed.
To fix data entry defects: You can also change the order information by contacting our customer service prior to or after submitting your order.
After submitting your order, you can also change your order by contacting our customer service. After submitting your order you will receive an acknowledgement of receipt of the order by the e-mail address you entered. If this receipt is not received by a user within a reasonable period of time depending on the nature of the service and in any case no later than 48 hours, the user is not granted the tender notice or contract obligation. The order and its confirmation shall be deemed to have been received by the service provider or user when it becomes available to him. Service provider excludes the acknowledgment liability if the receipt is not received in time because the user has entered the wrong email address during registration or is unable to receive a message because of the saturation of the storage on your account.
It is important to make sure that your data is accurate, because the information you provide will be billed and delivered to your product. You will need to perform the registration once, and you will not need to do this step for later purchases.
Please make sure that your contact information is accurate. In case of a wrong e-mail address, the receipt cannot be delivered to your order. If you cannot find the receipt in your inbox, check the spam junk e-mail folders. We can not contact to you if incorrect phone number provided. Inaccurate or incomplete contact information can be cancel your order. If you specified a wrong e-mail address when you registered your account, or if you cannot receive messages because of the saturation of your email account account’s storage, the provider is exempt from sending receipt. You can also place your order by telephone on our standard toll phone number. There is no additional fee for submitting an order on the phone.
7. How to pay for the order shipping
Paylike-Online Card payment
This payment system complies with all safety requirements and the company considers it essential to protect the card data. In compliance with all data security and legal compliance, the PCI DSS rating is provided by the credit card companies. The use of Paylike is free of charge, without any hidden costs, you can use the payment door for mobile and all kinds of browsers. Only the special extras and the bank transactions (card acceptance, bank transfer) are included in the fee. You can also pay with Electron, MasterCard, Visa, Maestro, American Express and other cards. This payment method can also be used by someone who is not a debit card or a bank account owner. Customers can pay for more than one party at a time, but their personal and card data will not be transferred to the retailer at the same time.
For more information, visit the Barion website: https://www.paylike.io
Customer Support at +44 1403 540174 on working days between 8:00 and 18:00,
8. Delivery, information
The delivery of our webshop is fulfilled by the FedEx courier service. Packages shall be delivered on working days between 8-17 hours. If you are not at home for this period, you should provide a business address (if possible) as a shipping address.
The driver of FedEx’s courier service should be notified by telephone to the addressee in advance of their expected delivery time. The FedEx courier service will attempt to deliver the package on two consecutive working days, or have previously agreed to the recipient. The costs of transporting non-transferred packets and other costs incurred in connection with unsuccessful transport are charged to the customer. You can request the written claim from the courier.
You can find out about the expected duration of the delivery at the customer service:
10. Notice of the receipt of packages
In case of non-transferred returned packages, you can only re-start the resubmission only when you have settled the payment of the packet in advance.
The service provider reserves the right to adjust if, in the webshop, a defect or deficiency occurs in the products or prices. In this case, the customer will be informed of the new information after the error is detected or after the modification. The customer can confirm the order, but it is also possible for either party to withdraw from the contract.
If the ordered product is not available or the service provider is unable to complete the order for reasons beyond his control, it reserves the right to reject the order in whole or in part.
11.Information relating to warranties
You may exercise the right to warranty if the Mirtill Szakaly has failed to comply. According to the Civil Code, you can claim to be entitled to the business. You shall have the following rights, if you choose:
You may ask for repair or replacement, unless the fulfilment of any of these requirements would result in an unreasonable additional cost or disproportionate costs to meet your company’s other needs. If it has not asked for or requested the correction or the replacement, it may request a proportional delivery of the remuneration or correct the error at the expense of the firm, or may rectify the other, or, as a last resort, the contract Withdraw from.
You can also switch from the right of your choice to another, but the cost of the transition is borne by you, unless it is justified or the undertaking has given rise.
You will be obliged to communicate the error immediately, but not later than within two months from the date of discovery of the defect. However, I would remind you that in addition to the two-year limitation period from the completion of the contract, you cannot assert your rights.
For used item, this period is one year.
Within a period of six months from the date of implementation, the enforcement of the supplies is not subject to the notification of the defect, if you certify that the product has been provided by the company Mirtill Szakaly However, after six months from the date of delivery, you are obliged to prove that the error that you recognized had already been made at the time of settlement.
An undertaking shall keep a record of the warranty or warranty claim of the consumer for three years from the date of its inclusion and present it at the request of the supervisory authority.
The undertaking must endeavour to carry out the correction or replacement within a maximum period of fifteen days.
2. Product Warranty
In case of a defect of movable property (product), you have to select the option 1. Or to claim the product warranty. The product is defective if it does not meet the quality requirements in force when it is placed on the market or if it does not possess the characteristics of the manufacturer’s specification.
You are entitled to the following rights:
You may request that the defective product be repaired or replaced as a claim for product warranty. You may apply the product warranty claim within two years of the date on which the product was placed on the market by the manufacturer. In the event of this deadline he loses his entitlement.
You are solely against the manufacturer or distributor of the movable property. If the product warranty is claimed, you must prove the defect.
In certain cases, the manufacturer (distributor) is relieved of his obligation to warranty of product:
The manufacturer (distributor) shall not be exempt from product warranty
The obligation to prove that:
– has produced, or marketed, the product in a non-commercial activity, or
– The problem was that, at the time of marketing, there was no recognizable or
– The defect in the product results from the application of a statutory or mandatory regulatory requirement.
The manufacturer (distributor) must prove sufficient to give a reason for the exemption.
I call your attention to the fact that the same mistake may prevent you from enforcing any warranty and product warranties in parallel. However, in the event of effective enforcement of the product’s requirements, the warranty requirement for the replacement product or the repaired part may be validated against the manufacturer.
In the case of defective performance, contract for a compulsory warranty on certain durable goods is 151/2003. (IX. 22) Gov. Under regulation, the webshop operator Mirtill Szakaly is obliged to provide warranty. The warranty term is one year. The guarantee period shall begin with the delivery of the goods to the consumer, and when they are put into service by the distributor or his agent, the date of installation.
An undertaking shall be exempted from its liability only if it proves that the defect was due to the completion of the supply. I call your attention to the fact that the same mistake may prevent the warranty or warranty claim, or the product warranty and warranty claim at the same time, in parallel, and otherwise you are under warranty rights in the product and Regardless of the specific entitlements described in sub-points.
12. Information on the exercise of the right of withdrawal/termination
You have been entitled to withdraw from this contract without justification within 14 days. Likewise, if the performance of the contract has commenced, you are entitled to terminate the contract within 14 days without giving any reason.
The cancellation/withdrawal period, 14 days from the date of receipt of the product.
If you wish to avail himself of your cancellation/withdrawal letter, you must send a clear statement of your withdrawal/termination notice by mail to the address: firstname.lastname@example.org
If you would like to exercise your right of withdrawal, you can do so by contacting our customer contact details in writing or by phone. The date of the post is given in writing by post. In case of a postal indication, it is recommended that you give your indication as a registered post.
If the purchase price is paid in advance, it will be returned to the sender of the amount. The ordered product can be returned to our company by post or by courier service. It is important that the costs associated with the return of the product are borne by the purchaser. We are not able to receive any packets that are sent on cash on delivery! If the webshop is required to repair or replace the product, the courier fee will be awarded to the webshop.
For this purpose, it may be used: a withdrawal/denunciation form
You exercise your right of withdrawal/termination by submitting a notice of cancellation prior to the expiry of the deadline indicated above. The consumer shall be charged with proving that the 45/2014. (II. 26) Gov. Article 20 of Regulation ( Exercising their right of withdrawal and termination in accordance with this Regulation.
Effects of cancellation/termination
If you terminate this agreement, we will promptly refund, within 14 days of receipt of your cancellation notice, all the payments made by you, including the costs of transport (except The additional costs incurred in making you choose a mode of transport other than the cheapest standard method of transport offered by us. We use the payment method identical to the one used in the original transaction during the refund, unless you explicitly consent to the payment of another method; Due to the application of this refund method, you will not incur any additional costs. We may hold the refund until the product has been returned or you have not verified that you have returned: the previous time of the two shall be taken into account.
You must provide to us Szent I. kir. u 114, Szombathely, 9700, Hungary to return or transfer the product, without undue delay, but no later than 14 days after the notification of its withdrawal statement. The deadline shall be deemed to have been complied with if you send the product before the expiry of the 14-day period.
You bear the direct cost of returning the product.
You may be held liable for depreciation of the product only if it has occurred because of the use beyond what is necessary to establish the nature, characteristics and the functioning of the product.
Does not respect the consumer right of withdrawal/termination:
-in the case of products with a price dependent on fluctuations in financial market movements not controlled by the undertaking.
-be produced specifically on the request of the consumer, according to the requests tailored to it by him.
-Products that are perishable or of quality for a short period.
-in the case of sound or image or software, if its packaging is opened.
-In the case of sealed products, which, for health or hygiene reasons, cannot be returned after wrapping removed.
If you wish, we can notify you of your intention to post a parcel service with our company, and the courier should be paid when the package is posted. Please note that the product is intended for normal use because the purchaser is responsible for damage resulting from the misuse and misuse of faulty or negligitive treatment. When the package is received by our company, a video camera is recorded to extract the package and examine the returned product. This is necessary to avoid confusion at any future stage. (for example, the returned product was damaged or incomplete). Within thirty days after the return of the product, Favilla s.r.o It will refund the product’s purchase price to the bank account specified by the purchaser. (It is possible to return by post by appointment!)
13. Copyright law
It is forbidden to download, store, process, and sell any content and any details contained in this webshop without the written consent of the service provider. The provider retains all rights to the content of the website, to distribute its details.
In the case of written consent you can only transfer the content of any material from the service provider’s website and its database by reference to the website.
The service provider maintains all his rights to his domain name, all elements of his services, and the Internet advertising space.
14. Complaint Handling
The purpose of our store is to fulfill all orders in an appropriate quality, with the customer’s full satisfaction. If a user, however, has a complaint about the contract or the fulfillment of his or her claim, he may also disclose his complaint by telephone, e-mail or by letter.
Service provider shall promptly examine the oral complaint and remedy as necessary. If the purchaser does not agree to the handling of the complaint or if an immediate investigation of the complaint is not possible, the service provider will record a report on the complaint and its position promptly and give the purchaser a copy thereof.
A written complaint will be answered in writing within 30 days. Substantiate the position rejecting the complaint. The protocol on the complaint and the copy of the reply shall be retained by the provider for five years and presented to the control authorities at their request.
The general legal successor of the National Consumer Protection Authority 2017. From 1st January the Ministry of National Development. In cases of second instance jurisdiction is the government office of Pest County. The ability to use the Consumer Protection Authority for the first instance was 197. 2017. As from 1 January, a user’s complaints may be primarily subject to the regional competent district offices.
The user may also settle the dispute in the conciliation board in the context of a non-court proceedings.
The conciliation board is responsible for settling the consumer dispute outside court proceedings. It is the task of the Conciliation Board to attempt to establish a settlement between the parties with a view to resolving a consumer dispute and, in the event of its failure to do so, to take a decision on the simple, swift, efficient and cost-effective To ensure enforcement. The conciliation board shall, at the request of the consumer or of the service provider, advise on the rights of the consumer and the obligations incumbent on the consumer.
The service provider in the conciliation board proceedings. Within this framework, it is required to send a reply to the conciliation board and to ensure the participation of the person empowered to establish a composition at the hearing. Where the undertaking’s place of business or establishment is not entered in the county of the holding of the conciliation body responsible for the territorial jurisdiction, the undertaking’s cooperation obligation shall be in writing, in accordance with the consumer’s The
Online Dispute Resolution Platform
The consumer can make use of the online Dispute resolution platform through which he can also have the possibility of dealing with a request for the purchase of online disputes. You can submit your complaint by filling out the electronic form and attaching any document that supports the dispute. The online dispute resolution platform forwards it to the opposing party. Thereafter, the parties concerned should agree on an alternative dispute resolution (ADR) forum which will ultimately act on the matter between them.
The platform in the European Commission’s system requires a registration. After you’ve signed in, you can submit a complaint on the Internet by going to the following page: http://ec.europa.eu/consumers/odr/
Information on the website data management is available on the following page: http://www.europeannature.com/gtc
16. Model withdrawal/Dismissal declaration
Sample of withdrawal/denunciation (fill in and return only in case of cancellation/withdrawal from the contract)
I have the undersigned/AK hereby DECLARE/declare that I practise
Cancellation or withdrawal of the following product (s)
With regard to the contract for providing the following services: 2
Contract Date/Receipt Date: 3
Name of consumer (s):
Address of consumer (s):
Signature of consumer (s): (only in case of paper statement)
1. The name, address and, if any, telephone number, telefax number and
2) The indication of the product or service subject to the contract is required here
3) The appropriate
17. Guide to completing the withdrawal/notice sample information
(1…..) Paste one of the text in the following quotation marks:
(a) in the case of contracts for the provision of services: “Expire 14 days from the date of conclusion of the contract”;
b) In the case of a contract for the purchase of a product: the end of a period of 14 days from the day on which you or the third party designated by you, other than the carrier, takes over the product. ‘;
(c) In the service of several products: “expire 14 days from the date on which you or the third party of your choice, other than the carrier, takes over the last product.”;
(d) In the service of a product consisting of several lots or pieces: “Where you or a third party, other than the carrier that you have chosen, will take over the last item or piece.”;
e) In the case of contracts for the regular supply of the product within a specified period: “Expire 14 days from the date on which you or a third party, other than the carrier that you have designated, takes over the first product.”
(2…..) Insert your business name and postal address and, if available, your telephone number, fax number and e-mail address.
(3…..) If you allow the consumer to fill in and submit your cancellation policy electronically on your website, paste the following text: “Your website also [to be inserted in your Internet address] can fill in the A notice of termination shall be submitted or may submit a statement clearly expressing the intention of withdrawal. In addition, if you decide to receive the cancellation/withdrawal immediately, we will confirm the arrival of the cancellation/termination on a durable medium (e.g. electronic mail).
(4…..) In the case of a contract for the sale of a product, if you have not offered the product to be reintroduced in case of cancellation, paste the following text: “We may hold the refund until you return the product or have not been verified. That it has returned: the previous date shall be taken into account. ‘
(5…..) If the consumer has taken a product under the contract
A) Paste the following as appropriate:
– “Produce A return on the product.”, or
– “You are obliged to provide us…. [Insert the name and address of the person authorised by you to receive the product, if any), to return or transmit the product without undue delay, but no later than 14 days after the communication of its declaration of withdrawal. The deadline shall be deemed to have been observed if you send the product before the expiry of the 14-day period. ‘; And
b) Paste as appropriate:
ba) “We bear the cost of returning the product.”, or
bb) “You shall bear the direct cost of returning the product.”, or
BC) If you do not offer the cost of returning the product, and the nature of the product is not offered as a postal item: “Direct cost of return of the product-i.e… [Insert the amount] transport cost-you bear. “; Or if the cost of returning a product cannot be reasonably calculated: ‘ You shall bear the direct cost of returning the product. The maximum amount of these costs is estimated… [Insert the amount]. “, or
BD) If, in the case of contracts concluded outside the business premises, the product was transported to the consumer’s home at the time the contract was concluded and cannot be dispatched by the nature of the product, “the product is returned to us at our own expense.”; And
c) Paste the following: “You shall be held liable for depreciation in the product only if it has occurred because of the use beyond that necessary to determine the nature, characteristics and functioning of the product .”
(6…..) In the case of service contracts, insert the following text: “If you have requested that the service begin within the period of notice, you will be obliged to reimburse us for the termination of the contract To the date of the service. Similarly, the part of your remuneration that exceeds the value of the service provided by us will be refunded. “